Return policy

Return & Refund Policy

At Broguess, we are committed to delivering quality clothing and exceptional service. If you are not fully satisfied with your purchase, we’re here to help you return or refund your item under the following terms.

1. Return Window

You may return eligible items within 30 days from the delivery date. Items must be unused, unwashed, and in original condition with all tags and packaging intact.

2. Return Eligibility

  • Eligible Items: Regular-priced clothing and accessories.
  • Non-Returnable Items: Personalized items, final-sale items, undergarments, and items marked “non-returnable” at checkout.

3. How to Return an Item

  1. Contact our team at support@broguess.com with your order number and reason for return.
  2. We’ll provide return instructions and shipping details.
  3. Ensure the item is securely packed to avoid damage during transit.

4. Return Shipping Costs

  • If the return is due to incorrect sizing, wrong item selection, or change of mind, the customer is responsible for the return shipping cost.
  • If the item is defective, damaged, or we made a shipping error, Broguess will cover the return shipping.

5. Return Processing Time

Once we receive your returned item, it will be inspected and processed within 10 business days. We will notify you via email when the refund is issued.

6. Refunds

  • Method: Refunds will be issued to the original payment method.
  • Processing Time: Up to 7 business days for funds to reflect, depending on your bank or provider.
  • Partial Refunds: May apply to used, damaged, or incomplete returns.

7. Exchanges

We currently do not support direct exchanges. To get a different size or style, please return the original item and place a new order.

8. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at support@broguess.com
  • Include your order number and photos of the issue
  • We will offer either a full refund or a replacement at no extra cost

9. Order Cancellations

You may cancel your order within 1 hour of placing it, provided it has not yet been processed for shipment. If the order has already shipped, you may proceed with a return after receiving it.

10. Shipping & Delivery Information

  • Free Shipping: We offer free standard delivery on all orders..
  • Processing Time: Orders are fulfilled within 1–3 business days.
  • Delivery Window: 15–30 business days after dispatch.
  • Total Estimated Time: 30–35 business days.
  • Please ensure your address is accurate to avoid delays or undeliverable packages.

11. Contact Us

If you have questions about your return, refund status, or eligibility, please contact us:

  • Email: support@broguess.com
  • Phone: +1 123 456 789
  • Hours: Monday – Friday, 09:00 AM – 06:00 PM GMT
  • Address: Kanaalkade 57, 1811LS, Alkmaar, North Holland, The Netherlands

By purchasing from Broguess, you agree to the terms outlined in this policy. We appreciate your trust and aim to make every part of your experience smooth and satisfying.

Effective Date: June 26, 2025