FAQ

Frequently Asked Questions

What is the processing time for an order?

We aim to process each order within 1–3 working days of placing the order.

How long does delivery take?

Once your order has been processed and shipped, your products will arrive within 20 to 30 business days.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your order number. You can check the status at any time by entering your number on the Track Order page.

What are the shipping costs?

Shipping is always free. There is no additional charge regardless of the size or weight of the package.

What is the return policy?

You may return an item within 30 days of receipt. The cost of returning the item will be borne by the buyer. Refunds will be issued via the original payment method after confirmation. See our Privacy Policy for more.

Are there any exceptions to the return policy?

Yes, there are exceptions such as partial refunds for used, damaged, or non-original condition items. Please refer to our Returns Policy for more details.

How can I contact you if I have a problem with my order?

If you have any questions or problems with your order, please contact us via our Contact page. We aim to respond quickly.