Shipping policy

Shipping Policy

Thank you for choosing Broguess. We’re committed to providing fast, reliable, and transparent shipping to ensure your shopping experience is seamless from checkout to delivery.

1. Shipping Locations

We offer an international delivery service that requires you to fill in a full and accurate delivery address.

2. Shipping Method

  • Free Standard Shipping: Applies to orders that match the order amount.
  • No hidden charges — what you see at checkout is the total cost.

3. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and UK public holidays).
  • Order Cut-Off Time: Orders placed before 6:00 PM GMT are processed on the same business day. Orders after this time will be processed the next business day.

4. Shipping Time

Once your order is processed and dispatched, it will typically arrive within 20–30 business days. This makes the total estimated delivery time 30–35 business days from the date of purchase.

5. Order Tracking

As soon as your order is shipped, you’ll receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking to update in the system.

6. Shipping Restrictions

  • 📍 We do not deliver to P.O. Boxes. Please provide a valid UK residential or business address at checkout.
  • 📦 Orders may be split into multiple packages if necessary, but you will only be charged once (if applicable).

7. Shipping Costs

All orders ship free of charge within the United Kingdom. We believe in transparency — no hidden shipping fees, regardless of weight or order size.

8. Lost or Damaged Packages

Once a package is handed to the carrier, responsibility for its delivery lies with the shipping provider. However, if your package is lost or arrives damaged, please contact us at support@broguess.com. We will help you initiate a claim and do our best to resolve the situation promptly.

9. Common Order Issues

  • Delayed Deliveries: May occur during peak seasons or due to carrier issues. Contact us for assistance.
  • Incorrect or Missing Items: Please report within 48 hours of delivery, along with your order number and supporting images.

10. Changes to Shipping Details

If you need to update your shipping address or modify your order details, please contact us as soon as possible after placing your order. If your order has already shipped, we may not be able to make changes, but we’ll do our best to support you.

11. Contact Us

If you have questions regarding your delivery, shipment status, or this Shipping Policy, please don’t hesitate to get in touch:

  • Email: support@broguess.com
  • Phone: +1 123 456 789
  • Business Hours: Monday – Friday, 09:00 AM – 06:00 PM GMT
  • Address: Kanaalkade 57, 1811LS, Alkmaar, North Holland, The Netherlands

By placing an order with Broguess, you agree to the terms outlined in this Shipping Policy. We’re committed to keeping our promises — from our clothing quality to our delivery performance.

Effective Date: June 26, 2025